Privacy policy
"We/our/us" refers to yesinsurance Services Limited (Registered Number 5545310; Registered Office, Halifax House, Ferguson Street, Halifax, HX1 2PZ) yesinsurance.co.uk is a trading name of yesinsurance Services Limited.
"Website" refers to the website address at http://www.yesinsurance.co.uk or any successor website address.
"BISL" refers to BISL Limited, an independent insurance intermediary (Registered Number 3231094; Registered Office, Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS). yesinsurance.co.uk car, van and home insurance are administered by BISL.
"Policy" refers to this privacy policy.
About this Policy
This Policy sets out how we use and protect any personal information that we obtain about you from your use of our website, or from BISL Limited when you provide personal data to them through their insurance quote and buy websites.
This Policy was last updated on 1st December, 2008. We may change this Policy by updating this page to reflect changes in the law or our privacy practice, but we will not use your personal data in any new ways without your consent.
If you have any questions about the Policy, please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
- What information do we collect?
- What do we do with the information we collect?
- What information does BISL collect?
- What does BISL do with the information collected?
- Direct Marketing
- Email marketing
- How to get copies of or amend the information we or BISL collected
- Linking
- Security
- Your data
- Complaints Procedure
What information do we collect?
In general, you can use the Website without giving us any information, but we may use Cookies. These are files that store information on your hard drive or browser that means that the Website can recognise that you have visited our Website before. You can disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". No information obtained from the cookie will be used by us for marketing purposes.
A list of the cookies used on our site can be found here:
Self Sevice Centre
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
.ASPXAUTH |
Session | To assert if user is authenticateed |
AFFINITY_ID |
Persistent | Maintain web session |
ASP.NET_SessionId |
Session | Maintain web session |
BrandCode |
Persistent | Maintain web session |
Customer_Session_ID |
Persistent | Maintain web session |
MaskNumber |
Persistent | Maintain web session |
TestCookieEnabled |
Persistent | Test if cookies are enabled |
_utma |
Persistent | Google Analytics |
_utmb |
Persistent | Google Analytics |
_utmc |
Session | Google Analytics |
_utmz |
Persistent | Google Analytics |
js |
Session | Used by Jquery |
Car and Van Insurance
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
ASP.NEW_SessionId |
Session | Maintain web session |
_oloCOOKIE |
Persistent |
Your quote session information |
NSC_htmc_wtsw_xfc_zft_ttm |
Persistent |
A cookie to share the load between our web servers |
_utma |
Persistent |
Google Analytics |
_utmb |
Persistent |
Google Analytics |
_utmc |
Session |
Google Analytics |
_utmz |
Persistent |
Google Analytics |
_utmv |
Persistent |
Google Analytics |
opGoCompareControl |
Persistent |
Autonomy Optimost page optimisation |
op635paymentdliid |
Persistent |
Autonomy Optimost page optimisation |
op635detailedpricegum |
Persistent |
Autonomy Optimost page optimisation |
op635coveroptionspagechallengergum |
Persistent |
Autonomy Optimost page optimisation |
op635segmentationcookies1gum |
Persistent |
Autonomy Optimost page optimisation |
op635segmentationcookies1liid |
Persistent |
Autonomy Optimost page optimisation |
opSegements |
Persistent |
Autonomy Optimost page optimisation |
opAgeGroup |
Persistent |
Autonomy Optimost page optimisation |
opGender |
Persistent |
Autonomy Optimost page optimisation |
opRegion |
Persistent |
Autonomy Optimost page optimisation |
opCoverOption |
Persistent |
Autonomy Optimost page optimisation |
opPaymentOption |
Persistent |
Autonomy Optimost page optimisation |
WT_FPC |
Persisten |
WebTrends site usage tracking |
s_cc |
Session |
Omniture site usage tracking |
s_sq |
Session |
Omniture site usage tracking |
s_ev13 |
Persistent |
Omniture site usage tracking |
s_cmrun |
Session |
Omniture site usage tracking |
s_nr |
Persistent |
Omniture site usage tracking |
Van Insurance only
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
AA002 |
Persistent |
Atlas site usage tracking |
MUID |
Persistent |
Atlas site usage tracking |
Home Insurance
Cookie Name |
Cookie Type |
Purpose |
|---|---|---|
_utma |
Persistent |
Google Analytics |
_utmb |
Persistent |
Google Analytics |
_utmc |
Session |
Google Analytics |
_utmz |
Persistent |
Google Analytics |
_utmv |
Persistent |
Google Analytics |
When you provide information through this website or those administered by BISL the following information will be passed to us:
- your name and contact information, including email address, postal address, date of birth, vehicle registration number; and
- any other information which you may supply to BISL from time to time as specified below.
What do we do with the information we collect?
We use this information for the following reasons:
- for internal record keeping;
- to improve the content of the website or for the purposes of testing;
- to contact you in connection with your insurance for customer care purposes and to respond to your enquiries;
- to notify you of any products or services which may be of interest to you - please see the information below about Direct Marketing and Email Marketing;
- to help understand, develop and improve our products and services;
- to contact you for market research purposes and for statistical analysis; or
- to comply with our obligations to disclose information about you and your policy to the Financial Services Authority and/or the Financial Ombudsman Service, if requested by them.
We may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate Preference Service or have informed us that you do not wish to be contacted.
What information does BISL collect?
The website administered by BISL collect the following types of information:
- name and contact information including email address and postal address, date of birth, and vehicle registration number;
- bank account and/or credit/debit card details. Credit/debit card information will be processed by our provider of card payment facilities, Cardnet, and we advise you to read their privacy policy;
- sensitive personal data we require in connection with your insurance such as medical history or criminal convictions, or any other information such as claims or incidents which affect the grant or administration of your insurance policy.
What does BISL do with the information collected?
BISL uses this information to provide you with a better service and for the following reasons:
- for the purpose of insurance administration, grant, renewal and claims handling by the insurer, its agents, reinsurers and intermediaries;
- to verify information which you provide, to conduct any necessary investigations and to prevent fraudulent claims;
- to enable insurers to conduct the searches on the relevant registers such as the Claims and Underwriting Exchange Register and the Theft Register;
- to add such information onto the relevant databases such as the Motor Insurance Database which may be used by the Driver and Vehicle Licensing Agency and Driver and Vehicle Licensing Northern Ireland for the purpose of Electronic Vehicle Licensing or to pass such information to the police;
- to enable searches to be conducted on publicly available registers such as the Electoral Register, County Court Judgements and bankruptcy registers;
- to pass information about you to us (see "What do we do with the information we collect" above); and
- to enable credit reference agencies to conduct any relevant searches.
BISL and the other companies processing your data for the purposes mentioned above may from time to time need to undertake some of the processing in countries outside of the European Economic Area which may not have equivalent laws to protect your personal data. However, BISL takes steps to ensure that your personal data is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided on request.
BISL may contact you by e-mail, phone, fax or mail for the above purposes.
Direct Marketing
We, our subsidiaries, parent company and/or group companies would like to provide you with information about products and services which we think you may find interesting from time to time. Such information may be sent to you by mail, telephone or fax, unless you have registered with the appropriate Preference Service or tell us that you do not want to receive such information. If you do not want your information to be used for direct marketing purposes, please tick the appropriate opt-out boxes on the websites.
You can change your mind at any time by contacting our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
Email marketing
We, our subsidiaries, parent company and/or group companies would also like to provide you with information by email about products and services which we think you may find interesting from time to time.
If you chose to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
If you decide at any time that you no longer wish to receive marketing emails, please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
How to get copies of or amend the information we or BISL have collected
We and BISL are joint data controllers for the purposes of the Data Protection Act 1998 in respect of any personal data which you supply to us or BISL in connection with Car, Van and Home insurance and our websites. You may request details of personal information which we or BISL hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
If you think any information we have about you is incorrect or incomplete, please write to us at the above address. We will correct or update any information as soon as possible.
Linking
We may link to other websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from your use of the Website or from BISL Limited.
Your data
We may telephone you to provide you with a quotation or to discuss your case further. For mutual security calls are recorded and may be monitored for training purposes. By supplying data to us you will provide information about yourself and others which the Data Protection Act defines as personal data or sensitive personal data.
The data controllers will be yesinsurance Services Limited and BISL Limited. Data will be used by yesinsurance Services Limited and other carefully selected companies for administration, renewal, claims handling, credit checking, marketing and research purposes and will be added to certain databases which may be checked by various organisations including the police. By supplying data you give explicit consent for all the data provided to be used in this way unless you tell us otherwise.
Complaints procedure
We aim to provide a high level of service to all our customers but occasionally things can go wrong, when this happens we will do everything we can to put things right.
If you have a complaint about our service or the administration of your policy, please contact us in the first instance by phoning customer services on 0844 412 2188. We will aim to resolve your complaint over the phone within 24 hours.
If your complaint is not resolved to your satisfaction within 24 hours we will send you a written acknowledgment of your complaint together with the next steps we will be taking to resolve it. If you prefer to put your complaint in writing please send it to The Customer Relations Manager, yesinsurance.co.uk, Fusion House, Bretton Way, Peterborough, PE3 8BG.
Next steps
In the unlikely event that your complaint remains unresolved four weeks after being made, we will send you either our final response or a letter explaining why we are not yet in a position to resolve your complaint and advise you when we will be in contact again.
If after eight weeks of making your complaint we are still not in a position to issue you with our final response we will send you a letter explaining the reason for the delay and advising you of your right to complain to the Financial Ombudsman.
If we cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter. The address is Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. The website address is www.financial-ombudsman.org.uk and their telephone number is 0800 0234567.
Complaints which the insurer are required to resolve will be passed on to them by us. We will notify you when we do this. If you are unhappy with the decision you receive you can refer your complaint to the Chief Executive. Full contact details of the insurer’s Chief Executive will be provided by the insurer or are available from us. If the insurer cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving the insurer’s final response letter. Following the complaints procedure does not affect your rights to take legal proceedings.
