Privacy policy

"We/our/us" refers to yesinsurance Services Limited (Registered Number 5545310; Registered Office,Halifax House, Ferguson Street, Halifax, HX1 2PZ) yesinsurance.co.uk is a trading name of yesinsurance Services Limited.
"Website" refers to the website address at http://www.yesinsurance.co.uk or any successor website address.
"BISL" refers to BISL Limited, an independent insurance intermediary (Registered Number 3231094; Registered Office, Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS). yesinsurance.co.uk car, van and home insurance are administered by BISL.

"Policy" refers to this privacy policy.

About this Policy

This Policy sets out how we use and protect any personal information that we obtain about you from your use of our website, or from BISL Limited when you provide personal data to them through their insurance quote and buy websites.

This Policy was last updated on 1st December, 2008. We may change this Policy by updating this page to reflect changes in the law or our privacy practice, but we will not use your personal data in any new ways without your consent.

If you have any questions about the Policy, please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.

What information do we collect?

In general, you can use the Website without giving us any information, but we may use Cookies. These are files that store information on your hard drive or browser that means that the Website can recognise that you have visited our Website before. You can disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". No information obtained from the cookie will be used by us for marketing purposes.


When you provide information through this website or those administered by BISL the following information will be passed to us:

  • your name and contact information, including email address, postal address, date of birth, vehicle registration number; and
  • any other information which you may supply to BISL from time to time as specified below.

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What do we do with the information we collect?

We use this information for the following reasons:

  • for internal record keeping;
  • to improve the content of the website or for the purposes of testing;
  • to contact you in connection with your insurance for customer care purposes and to respond to your enquiries;
  • to notify you of any products or services which may be of interest to you - please see the information below about Direct Marketing and Email Marketing;
  • to help understand, develop and improve our products and services;
  • to contact you for market research purposes and for statistical analysis; or
  • to comply with our obligations to disclose information about you and your policy to the Financial Services Authority and/or the Financial Ombudsman Service, if requested by them.

We may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate Preference Service or have informed us that you do not wish to be contacted.

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What information does BISL collect?

The website administered by BISL collect the following types of information:

  • name and contact information including email address and postal address, date of birth, and vehicle registration number;
  • bank account and/or credit/debit card details. Credit/debit card information will be processed by our provider of card payment facilities, Cardnet, and we advise you to read their privacy policy;
  • sensitive personal data we require in connection with your insurance such as medical history or criminal convictions, or any other information such as claims or incidents which affect the grant or administration of your insurance policy.

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What does BISL do with the information collected?

BISL uses this information to provide you with a better service and for the following reasons:

  • for the purpose of insurance administration, grant, renewal and claims handling by the insurer, its agents, reinsurers and intermediaries;
  • to verify information which you provide, to conduct any necessary investigations and to prevent fraudulent claims;
  • to enable insurers to conduct the searches on the relevant registers such as the Claims and Underwriting Exchange Register and the Theft Register;
  • to add such information onto the relevant databases such as the Motor Insurance Database which may be used by the Driver and Vehicle Licensing Agency and Driver and Vehicle Licensing Northern Ireland for the purpose of Electronic Vehicle Licensing or to pass such information to the police;
  • to enable searches to be conducted on publicly available registers such as the Electoral Register, County Court Judgements and bankruptcy registers;
  • to pass information about you to us (see "What do we do with the information we collect" above); and
  • to enable credit reference agencies to conduct any relevant searches.

BISL and the other companies processing your data for the purposes mentioned above may from time to time need to undertake some of the processing in countries outside of the European Economic Area which may not have equivalent laws to protect your personal data. However, BISL takes steps to ensure that your personal data is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided on request.

BISL may contact you by e-mail, phone, fax or mail for the above purposes.

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Direct Marketing


We, our subsidiaries, parent company and/or group companies would like to provide you with information about products and services which we think you may find interesting from time to time. Such information may be sent to you by mail, telephone or fax, unless you have registered with the appropriate Preference Service or tell us that you do not want to receive such information. If you do not want your information to be used for direct marketing purposes, please tick the appropriate opt-out boxes on the websites.
You can change your mind at any time by contacting our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.

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Email marketing

We, our subsidiaries, parent company and/or group companies would also like to provide you with information by email about products and services which we think you may find interesting from time to time.
If you chose to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

If you decide at any time that you no longer wish to receive marketing emails, please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.

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How to get copies of or amend the information we or BISL have collected


We and BISL are joint data controllers for the purposes of the Data Protection Act 1998 in respect of any personal data which you supply to us or BISL in connection with Car, Van and Home insurance and our websites. You may request details of personal information which we or BISL hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our Data Protection Compliance Officer at Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS.
If you think any information we have about you is incorrect or incomplete, please write to us at the above address. We will correct or update any information as soon as possible.

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Linking

We may link to other websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from your use of the Website or from BISL Limited.

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Your data

We may telephone you to provide you with a quotation or to discuss your case further. For mutual security calls are recorded and may be monitored for training purposes. By supplying data to us you will provide information about yourself and others which the Data Protection Act defines as personal data or sensitive personal data.

The data controllers will be yesinsurance Services Limited and BISL Limited. Data will be used by yesinsurance Services Limited and other carefully selected companies for administration, renewal, claims handling, credit checking, marketing and research purposes and will be added to certain databases which may be checked by various organisations including the police. By supplying data you give explicit consent for all the data provided to be used in this way unless you tell us otherwise.

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